It’s another start of the work week, and you think things are going great….until… things aren’t.
You get a voice mail or face to face encounter from a customer, vendor, or co-worker that is most unpleasant. This unhappy camper is frustrated and rather than focusing on the problem or situation at hand, it feels like an attack on you.
In the moment, it can be very difficult not to take the conversation personally. It can also be challenging to turn the conversation around to something more productive, but if you are able to, it will be well worth it.
So when you are in the heat of the moment, try these three tips to help you constructively and productively move the conversation forward.
Showing up as the confident business leader you're meant to be is a transformation that starts on the inside, and the first step is shifting your mindset. Enroll in the free Leverage Your Potential mini course and start recognizing the leader within you today as well as receive weekly tips and encouragement to keep you going.