Advice on Handling Difficult Conversations

It’s another start of the work week, and you think things are going great….until… things aren’t.

You get a voice mail or face to face encounter from a customer, vendor, or co-worker that is most unpleasant. This unhappy camper is frustrated and rather than focusing on the problem or situation at hand, it feels like an attack on you.

In the moment, it can be very difficult not to take the conversation personally. It can also be challenging to turn the conversation around to something more productive, but if you are able to, it will be well worth it.

So when you are in the heat of the moment, try these three tips to help you constructively and productively move the conversation forward.

Tip 1 - View the concern as a way to improve

Tip 2 - Consider the person said something because they care

Tip 3 - Apply the Three Cs

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