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3 Steps to Improve Communication

 There are so many ways we receive and send information.

Sometimes it can feel like information overload.

Like we talk “at” each other, not with.

I think we’re all guilty of that at times.

Like being on the phone, but still scrolling through the computer while you’re in the conversation.

Or allowing texts and calls that really aren’t important to interrupt a face-to-face conversation – virtual or in-person.

Or saying something without realizing that it could be received completely wrong and not because of what we said, but how we said it.

Each time distractions like that happen, they are communicating a message to the recipient. They are apparent to the other person and convey that you don’t care, no matter how much you really do.

Take a minute and think about how you’ve felt when that’s happened to you?

I know I don’t like it, and I’m guessing you don’t either.

This skill - communication - is so important...

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Who do YOU need to be for your clients?

Your clients and customers come to you for a reason.

They want a solution - whether it's to purchase the perfect gift for someone that you've created or a personal and deeper transformation that they want to experience so that they grow. They see your business as part of that solution, which means that the more you can grow in your business, the better you'll be able to serve your clients and the more rewarding it will be for both of you.

Here are some thoughts that resonated with me when I thought who I am for my clients:

  • A safe space for clients to talk, be vulnerable, and supported
  • A welcoming hostess
  • A trusted advisor
  • Modeling a strong, positive, heart-centered leader while showing that I'm not perfect which exudes confidence in myself, my decisions, my abilities
  • Encouraging
  • Willing to hold them accountable
  • Willing to hold them as the amazing, strong, positive, heart-centered leader I know they are capable of being even when they can't see it or feel it
  • Willing to ask them...
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Upleveling as a Leader

It seems that we go through various cycles in our life of mastering something and then starting over as the student.

When we start a new job, even if it's with the same company or group of people, or transition from the corporate world and into our own business, there are new responsibilities, processes, and systems for us to learn.

Each time we try something new, we are breaking out of our comfort zones.

Sometimes it's not a matter of trying something new, but rather breaking a system that made sense at one time and now no longer serves us.

At that point, we have a choice – we can choose to view change as positive growth instead of negative or scary.

We can choose to stay where we are or to rise to the next level and allow ourselves to be the student once more. It’s easy to stay where we are because it’s comfortable and known.

Because moving to the next level requires more from us.

So, what can you do to better prepare for the next level?

The first step is to...

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Which Are You? Playing to Win or Playing Not to Lose?

 Although it may seem like semantics, the difference is key. When you play to win, you are willing to push yourself.

You're willing to move completely out of your comfort zone, even if you're nervous. You ask for help and trust your teammates to do their part. You have a “can do” mindset, so you are open to possibilities and solutions. You make decisions based on the belief that you will succeed, not out of fear. 

When you play not to lose, you're timid in your actions, and you're not willing to take some risks.

The fear of failure is taking up too much energy, and you may be inadvertently holding yourself back. Playing not to lose also allows that inner critic to get louder and louder and be more in control than that still knowing on the inside and trusting yourself.

But just think – whatever these big, out of your comfort zone goals are - when you show up as the leader you know you are and you’re playing to win – then when you achieve them,...

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How to Receive Feedback

How to receive feedback, and let’s start with the definition of feedback - which is information about reactions to a product, a person’s performance of a task, which is used as a basis for improvement.

So with this definition – do you get a feeling that feedback is positive or negative?

Whatever that feeling is will show up in how you receive feedback about a given situation.

What I mean by this is – if you perceive feedback to be negative, then you’ll potentially be a bit more on the defensive when you receive it.

If, however, you perceive feedback as a way to enhance something you are working on such as your leadership practice or something you’re producing for your business or your organization – then you’ll be receptive to new ideas.

You may even feel that you’re supported because someone else is contributing either information, skills, or support to the success of your endeavor.

So the first thing to consider when receiving...

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Who do you want your clients to become?

Just as much as your clients have an idea or goal they want to achieve or a change they want to make and want your expertise to guide them, you more than likely have an idea of what you want for your clients.

Here are some thoughts that resonated with me when I thought about this for my business and those whom I serve:

I want my clients to know and own their value - be confident in themselves and what they have to offer.

I want for them to be successful business owners and excited to share what they have to offer and embrace their role as the business leader, not just the creative side they love.

My clients are those who are genuinely concerned and care about their people - whether they are team members, clients, family, and friends - and many of them care for animals, too. With that in mind, I want my clients to confidently set and honor boundaries, so that they are decisive and compassionate when they say yes and no.

I want my clients to embrace their discomfort with being...

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How to Look for the Positive

It’s another day at the office, and it seems like everything that can go wrong has, and you are frustrated. Maybe it seems as though each time you complete an item on your action list, three new items are added. Or perhaps you can see delays in schedule or cost over runs and no sign of improvement. Or perhaps you are short-staffed and do not have a new employee starting anytime soon to help with the workload.

I know I’ve had each of these situations happen before, and I definitely felt frustrated and overwhelmed. It can be easy to let the things that aren’t going well to be all that we see. And when we focus on those frustrations, we tend to see even more of them.

Soon enough, it feels like a continual spiral of overwhelm and frustrations that can be challenging to stop. When that happens, how do you go about changing your perspective?

The answer is easy, but it takes effort and practice.

When you look for the positive, you will start to feel a shift. Not only will...

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How Do You Get To 10?

I had a college professor who explained during a lecture that there wasn't just one way to get somewhere. He said there was "the" way like there were many paths you could take to reach your vision or end goal and there was "thuh" way - meaning that there was only one way that would work and all the others were subpar or would even fail to achieve the desired goal.

And as I reflected on that lecture, I realized that this could apply to many things. For instance, in math there are a few ways to get to 10. Such as 5+5, 2+8, and 1+9.

And in business, there's no right way to achieve a vision or goal.

We would all love the direct route, but what typically happens is the curvy, zig-zag path. You might have one way that you think it ought to be handled, but if you're working with a team and not fully leveraging what they are individually and collectively bringing to the table, then the vision will not be as full and impactful as it could be. By allowing your team the opportunity to offer...

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How Full is Your Cup?

I wanted to take some time to talk about self-care and remind you to take time….

Oh wait, I mean make time to do things that fill your cup.

When you’re just going, going, going, and feel like your to-do list keeps getting bigger, you can start feeling like you need to do more. To push even harder.

I know I can certainly feel this way.

And that’s the exact time when you need to take a step back, chill, and do something for you.

It seems so counterintuitive to slow down to go fast, but if you’re running on empty, feeling stressed out or anxious, then whatever you're working on or whomever your working with will not get your best efforts. They are getting what’s left, especially those closest to you.

And you feel frustrated, tired, and just exhausted.

It’s hard to give what you don’t have.

You deserve better for yourself, and those around you (family – pets included, friends, team, clients, customers) do. Your business does too.

So if...

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Overcoming Overwhelm

 

As you lead your business or organization, it can get noisy and overwhelm can start to creep in.

Lots of information come in from different sources, and you must decipher which ones require your attention to move your vision forward.

Sometimes it can feel like there’s so much happening.

So much information you’re receiving that it’s hard to hear that still small voice inside that’s ultimately guiding you.

Sometimes the information is more noise and not helpful or necessary.

Other times, it’s needed for your business to succeed, but even in those cases, too much data can cause overwhelm.

This doesn’t mean you have to do everything yourself or at that very moment, but it does mean that you must decide if it’s important to do or not do and take action accordingly.

So how do you ignore the noise and focus on what matters?

Simply stop, get quiet and get back to basics.

By stopping and taking a moment to calm your mind and block out all the...

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