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Working with virtual clients and teams

The technology we have is amazing because we can use it to bridge time zones and footprints. With that in mind, here are six quick tips to help step up your efforts when connecting and engaging with remote team members or clients:

#1 Video

When you're able to see the other person and engage as close to face to face without physically being in the same room, you'll get so much more out of the communication. You'll connect better and when you do meet in person, it will feel more comfortable because of the face to face chats you've already had.

#2 Share your screen

When you've got a document or web page to review, video can help here, too. Whether you share your screen during the face to face video or record a separate video going through the document or web page, you're able to connect your message more specifically and efficiently for the recipient.

#3 Access with instant messenger or voice messenger

This is the same idea as number one, but ideally it can supplement video, not...

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Point of View and Leadership

When you think of point of view or POV as it relates to a book, it’s the perspective of the character and how the story is told. Are you coming from the main character’s vantage point or more of an observer and not knowing what’s happening with their inner thoughts?

Same can be said for leadership and driving your overall vision forward.

Just take a moment and think about where you are in your organization or business….. are you in the weeds? Are you really heavily in the details? Or are you at the 10,000 or 100,000 foot view?

Changing your point of view can help you see progress from a different perspective.

It can help you determine what changes are needed.

Each vantage point gives you a different perspective, and each one helps you to change your point of view.

When you run into a challenge, do you typically view them as a problem or opportunities to do something different?

Sometimes shifting your point of view makes it easier or even quicker to find a...

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3 Steps to Improve Communication

 There are so many ways we receive and send information.

Sometimes it can feel like information overload.

Like we talk “at” each other, not with.

I think we’re all guilty of that at times.

Like being on the phone, but still scrolling through the computer while you’re in the conversation.

Or allowing texts and calls that really aren’t important to interrupt a face-to-face conversation – virtual or in-person.

Or saying something without realizing that it could be received completely wrong and not because of what we said, but how we said it.

Each time distractions like that happen, they are communicating a message to the recipient. They are apparent to the other person and convey that you don’t care, no matter how much you really do.

Take a minute and think about how you’ve felt when that’s happened to you?

I know I don’t like it, and I’m guessing you don’t either.

This skill - communication - is so important...

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Who do YOU need to be for your clients?

Your clients and customers come to you for a reason.

They want a solution - whether it's to purchase the perfect gift for someone that you've created or a personal and deeper transformation that they want to experience so that they grow. They see your business as part of that solution, which means that the more you can grow in your business, the better you'll be able to serve your clients and the more rewarding it will be for both of you.

Here are some thoughts that resonated with me when I thought who I am for my clients:

  • A safe space for clients to talk, be vulnerable, and supported
  • A welcoming hostess
  • A trusted advisor
  • Modeling a strong, positive, heart-centered leader while showing that I'm not perfect which exudes confidence in myself, my decisions, my abilities
  • Encouraging
  • Willing to hold them accountable
  • Willing to hold them as the amazing, strong, positive, heart-centered leader I know they are capable of being even when they can't see it or feel it
  • Willing to ask them...
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How to find your successful decisions

When we’ve made decisions that didn’t work out, it can start to chip away at our confidence. When that happens, you start to doubt your abilities and instincts and spend more time second guessing new decisions versus making them confidently and moving forward with clear action.

Take out a piece of paper and spend 15 minutes max to write down the times you made decisions that resulted in successful outcomes.

Write down how you felt before you made that decision and after.

Did you feel a deep knowing on the inside that this decision was right for you?

Did you feel excited because you KNEW it was right and you were so full of joy that you were proud of yourself?

Did you feel a sense of peace when making that decision? Or after? Even when the decision you made caused you to step out of your comfort zone? Or when you were saying no?

Sometimes it’s easier to see the successful decisions when you feel excited or good about them, but those decisions where you said no and...

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Upleveling as a Leader

It seems that we go through various cycles in our life of mastering something and then starting over as the student.

When we start a new job, even if it's with the same company or group of people, or transition from the corporate world and into our own business, there are new responsibilities, processes, and systems for us to learn.

Each time we try something new, we are breaking out of our comfort zones.

Sometimes it's not a matter of trying something new, but rather breaking a system that made sense at one time and now no longer serves us.

At that point, we have a choice – we can choose to view change as positive growth instead of negative or scary.

We can choose to stay where we are or to rise to the next level and allow ourselves to be the student once more. It’s easy to stay where we are because it’s comfortable and known.

Because moving to the next level requires more from us.

So, what can you do to better prepare for the next level?

The first step is to...

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Habits of a Positive Leader

To be a positive, strong and influential leader, you have to develop and strengthen a leadership practice that is authentic to you. Whether you’re running your own business or leading teams or projects in the corporate world, your leadership practice is built by consistently honing your skills, gifts, and abilities.

It’s a choice you make day in and day out, regardless of title. And to honor that choice to be the leader you know you’re meant to be will require changes from you.

Such as your habits.

Those little things that we do every day, and many times, on autopilot are important to change. Yet when your habits change, you’ll see the results and they will become your new norm. So, here are five habits for you to evaluate and adjust as appropriate for where you are and where you want to go:

Number 1 - Positive leaders are continually learning

They are looking to expand their knowledge and strengthen their skills. For instance, reading or listening to a few...

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Which Are You? Playing to Win or Playing Not to Lose?

 Although it may seem like semantics, the difference is key. When you play to win, you are willing to push yourself.

You're willing to move completely out of your comfort zone, even if you're nervous. You ask for help and trust your teammates to do their part. You have a “can do” mindset, so you are open to possibilities and solutions. You make decisions based on the belief that you will succeed, not out of fear. 

When you play not to lose, you're timid in your actions, and you're not willing to take some risks.

The fear of failure is taking up too much energy, and you may be inadvertently holding yourself back. Playing not to lose also allows that inner critic to get louder and louder and be more in control than that still knowing on the inside and trusting yourself.

But just think – whatever these big, out of your comfort zone goals are - when you show up as the leader you know you are and you’re playing to win – then when you achieve them,...

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What's the "So What?"

What's the "so what?"

So what does that mean?

When I was in the corporate world, I led many high level visibility projects, including employee recognition events and company trade shows.

And for each of these events, I’d ask what was the “so what?”

To put it another way, if I were to tell my boss or someone who might be expected to attend this event about it, and if they answered “So what – why do I care or want to be there?” I wanted to be able to answer it.

So – what IS the so what?

It’s the why behind the event or project. It’s the reason the event or project is important to do and in some cases, the reason it is appropriate at that time.

It’s the reason why someone wants to be there – not has to because their boss is expecting them to attend. It’s the reason why one project takes priority over another project.

The “so what” answers the question “What’s in it for me?”

It’s...

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How to Receive Feedback

How to receive feedback, and let’s start with the definition of feedback - which is information about reactions to a product, a person’s performance of a task, which is used as a basis for improvement.

So with this definition – do you get a feeling that feedback is positive or negative?

Whatever that feeling is will show up in how you receive feedback about a given situation.

What I mean by this is – if you perceive feedback to be negative, then you’ll potentially be a bit more on the defensive when you receive it.

If, however, you perceive feedback as a way to enhance something you are working on such as your leadership practice or something you’re producing for your business or your organization – then you’ll be receptive to new ideas.

You may even feel that you’re supported because someone else is contributing either information, skills, or support to the success of your endeavor.

So the first thing to consider when receiving...

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